Why The FPS Customer Experience Is Like No Other – Introducing Our Sales Team

Our customers have always come first for us at FPS – we have a business model that is strongly driven by personal customer service. The recent restructure and strengthening of the sales and support teams at FPS was motivated by our aim to improve business efficiency and optimise lead times for product supply.

We’ve recently introduced dedicated sales coordinators – Jenny and Anke – who will now be responsible for FPS workflow for our customers. Commencing with receipt and processing of purchase orders, through to ‘production ready’ documentation, they will be your primary point of contact for all enquiries. As the liaison between the Sales and Production teams, they are able to provide you with delivery dates quickly, as well as an overview of production status when you request it. Jenny and Anke have both been at FPS for 9 years, and will be able to assist you with any pre-press or production questions you might have, along with ensuring you have your orders processed and delivered within agreed timelines.

We’d also like to get you reacquainted with the rest of our team.

Darren is our Senior Sales Manager. With over 25 years of packaging experience, Darren’s primary focus is ensuring our staff and customers are fully supported, through delivering the best solutions from our wide suite of flexible packaging products.

Our Business Development Managers, Matt and Chris, have years of experience under their belt and love assisting businesses to achieve their packaging goals. Matt is based in Melbourne, to provide customers with local access to FPS, as an alternate and unique point of supply. He is available to discuss the innovative new products we offer and to discuss your specific packaging needs. Chris is Brisbane-based, and is in his 10th year with FPS. As well as looking after existing customers, his focus is primarily looking at new markets and introducing new innovations to all our customers.

Finally, we’d like you to meet Tony, our Technical Manager, whose 20+ years’ experience allows him to support our customers with sales and technical advice for their packaging needs – from ensuring they have the right packaging solution, through to helping deliver maximum efficiencies on their packaging equipment.

The FPS Team would love to help you with your flexible packaging needs – get in touch with us today at 07 3710 3300 or via sales@fpspack.com.au.